Why building trust within the workplace is essential Listening to Florence Wathelet speak, the words “change is essential” come to mind. She believes that in order to keep up with the rate of change in the world we need to evolve and the best way to approach this inevitable change is with awareness and choice.Think big but start small, is her motto. You don’t need to make major upheavals. Harness the talent already inherent in your organisation. Create the conditions where your people can tap into their talents and grow. On a practical level, what does this mean? For her, the best way to go about doing this is by building trust. In order for staff to dare to take on new projects, to create their own initiatives, they need a supportive framework which consists of clear guidance and processes while at the same time giving them the space and autonomy to develop their own projects. This could ultimately lead to mistakes and failure but with the right guidance and support this also leads personal growth and building resilience. By trusting them and giving them the right level of autonomy, this builds self-confidence, their trust in themselves and the trust between employees and managers. By trusting them and giving them the right level of autonomy, this builds self-confidence, their trust in themselves and the trust between employees and managers Trust and support also means working together rather than encouraging internal competition. Thus the evolution becomes more inclusive and involves as many people as possible, all working towards the same goal. This also requires a new way of communication, even when you don’t’ agree with another person’s view. “If you oppose, propose,” says Florence, She welcomes different views and opinions as this taps into collective wisdom within the organisation. The additional step here is constructive criticism, which encourages building on ideas and proposing different possibilities if one does not agree with the idea being proposed. What about advice to those who are taking on more work than they can handle? Florence does not believe in overprotecting staff but treating them like responsible adults. Her message is clear. Take responsibility for your self-care, ask for help, share the load and if you have too much you need to let go of some of it “Know your limits, understand the strategy and priorities of the company, set your boundaries and take responsibility for your self-care, Ask for help, share the load and if you have too much you need to let go of some of it.” Wise words, in our opinion. Florence embodies many qualities that Pulzz believes are essential for building a better workplace, a new way of working which leads to more empowered, engaged individuals and better business results.